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Overview
When looking for a CRM, many of our clients have considered Membes, as it is one of the main players in the market. Both SwiftFox and Membes are cloud-based SaaS CRM Membership platforms, that can have 10 or 10,000 users and enable you to undertake a range of actions with the data stored in them. As a newer player in the market, SwiftFox comes with a different philosophy to Membes, which is the start of where differences emerge.
This page can help you understand both platforms and help educate your choice.
Comparing Features
With SwiftFox when you get started you won't need a third party ‘Implementation Partner' to get you set up – the SwiftFox team handle everything.
As part of our commitment to ensuring your success with SwiftFox, we recognise the importance of a hands-on onboarding process. We work closely with our clients during the initial stages of onboarding, collaborating with new clients to import data, configure customisations, and establish new user accounts and appropriate permissions.
Once the platform environment has been set-up and configured, our team will work closely with you to provide a comprehensive overview of the system & train your team. Any webinars or training sessions can be recorded and made available to your team for future reference.
Membes set-up support is included in the initial set up fee. As part of this, one member of the organisation must take part in their online training course and support is offered for a time limit of up to three hours.
SwiftFox hosts client data in secure data centres in Australia through Microsoft Azure, providing our clients with data sovereignty, safety, security and scalability. The SwiftFox team also operates under Australia’s only industry-legislated privacy code and is a member of the Australian Data and Insights Association (ADIA).
Membes has a system in place where data is backed via a “Point-in-time recovery” backup regime. With this system, backups do not leave Australia. However, data is stored in a private cloud, the location of which is unknown.
SwiftFox features a beautifully simple user experience. Uncomplicated design is powerful. You, your boss, your intern, the new hire - everyone in your organisation should know how to use, and love using SwiftFox. And you should be able to work out how to use a feature with a few clicks. SwiftFox was built from the ground up in the social media age and our future focussed design principles make it simple to navigate. As a universal CRM, once you understand how to navigate one feature – you can navigate them all!
Membes offers a modern and minimalistic interface with some degree of customisability. Some users have outlined that while it is relatively easy to use, they have had to hire developers to add some basic functionality which Membes did not offer. In addition, one user had an issue with a form which had been integrated on their website as it had very limited modifiability.
SwiftFox has everything you need in one platform. This is what makes it so powerful. So marvellously simple to use. You can send emails, newsletters, coordinate events, create forms, manage your pipeline, send text messages, have phone calls, tick off your tasks, talk to your team - all from one place, and with one subscription.
Following initial set-up, organisations license SwiftFox on a subscription basis and our central development team take care of ensuring your platform is always updated and at the cutting edge of innovation.
Membes’s offers a range of features which its CRM users can utilise to manage performance and tasks. However, they have an extensive range of tools which feature as add-ons, meaning that users will be required to purchase additional modules should they require certain features. For example, if an organisation wishes to add its own custom integration (which may not already be offered by Membes), they will be required to pay a $2,200 set up fee (exc. GST) in addition to an ongoing fee of $65 per month (exc. GST).
SwiftFox is developed by The Red Fox Group, an Australian based data analytics company, and AI and analytics is in our DNA. AI can seem daunting, most users know it is a big deal, but can be confused as to how it can help. Our AI tools are powerful, yet deliberately simple. Help drafting an email and sending it when your users will open it. Providing real-time information of who is likely to renew or leave your organisation, who will donate, who will buy.
Membes’s does not currently have the option of an inbuilt or integratable AI tool. This may be on its current roadmap.
SwiftFox takes care of everything. As a SaaS platform, our team has a long-term development pipeline where we are continuously rolling out new features accessed by all our users. Clients can always submit suggestions for the product roadmap.
Membes has a roadmap of releases, which it communicates with its users via email, webinars and its website.
SwiftFox has all the help you would expect from the big platforms – help guides, in-platform training, videos, live webinars, email updates. But we are also local, and we have a phone! IF you ever get stuck, you can speak to one of our team who can jump straight on a video call and help you out.
Membes has a dedicated Help Desk for administrators to provide user support, which is available following the completion of their online training.
SwiftFox: What does it do?
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
Membes
: What does it do?
Membes is a SaaS which aims to provide the resources a business needs to improve efficiency.
Membes allows you to:
- Build a database
- Create websites using customisable templates
- Send mass communication (which is available at an additional cost)
Membes does not have the option of an inbuilt or integratable AI tool.
It also has a range of support tools available to users, however, some of these tools are only available on demand.
An Overview of SwiftFox Users
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
An Overview of
Membes
Users
Membes is a SaaS which aims to provide the resources a business needs to improve efficiency.
Membes allows you to:
- Build a database
- Create websites using customisable templates
- Send mass communication (which is available at an additional cost)
Membes does not have the option of an inbuilt or integratable AI tool.
It also has a range of support tools available to users, however, some of these tools are only available on demand.
Pricing
At SwiftFox, we believe in organisation wide access, so when you sign-on, everyone in your organisation has a SwiftFox account created. Membes typically uses a version of cost per-user pricing. Our philosophy is that by creating organisation wide access, you are improving data security, and the outcome of your CRM. If everyone is working across platforms, you lose 360 data intelligence and increase the risk of team members sharing sensitive data.
Per user charging while it can appear affordable, often becomes expensive as you grow or add features or additional data capacity.
Membes offers pricing depending on the number of profiles an organisation requires to store. The least expensive allows for up to 1000 profiles to be stored ($415/month exc. GST), with the most expensive allowing up to 100,000 profiles at a cost of $3,500/month (exc. GST).
Comparing Pricing – For a team of 50 users
Time to join SwiftFox? Making the jump is easy!
Get in touch and learn how easy it is to switch to SwiftFox, our team is available to help you every step of the way.
We don’t just tell you to export your data from your old system and figure it out yourself, we sit down and plan with you the most efficient migration process with minimal disruption.
And then a dedicated SwiftFox team member will take care of the transition, including help with set up and data importing if required. No third-party implementation provider required, just us!
