Frequently asked questions

As a software-as-a-service platform we don’t typically have clients pay for bespoke development during their subscription. Ideas from clients get added to our roadmap for all our clients to access, and we take on the development cost.

Absolutely. Our roadmap is a combination of our SwiftFox vision and our clients ideas and feedback! You can submit a request at any time for our Product Team to consider, and we will give you feedback. If your idea is picked up in our roadmap we will consult with you during its scoping.

Support for bugs and issues is included in your subscription.

We provide training packages to match your needs as part of your onboarding process. During the scoping stage we will understand your requirements, and we will include our proposed program in our proposal.

Emailing our dedicated support line, or contacting a member of our support team by phone

Support hours at 8am-6pm AEST work days, 24/7 support is available for urgent requests

Our team will work with you on your initial import. We make this as easy as possible, you provide us your data, we tidy it up and import it into SwiftFox so it is ready for your Day 1.

Yes, we can take care of setting up all parts of SwiftFox for you during the setup process, this includes creating many of your current templates or project management workflows. During the scoping stage we get an idea of how many items you would like re-created, and we give you a estimate of time.

We work with clients across a wide variety of industries and sizes. We are happy to provide client references for you to chat to about their experience working with us.

Yes

Yes

The Red Fox Group is certified to ISO 27001:2013

SwiftFox is Australian owned and built. All databases and client data resides in Australia

Microsoft Azure. All data is stored in Australian datacentres

Yes – all your contacts can be restricted to just you or shared with particular groups.

Many! Our plans vary depending on the size of your organisation, but you can send at least 100,000 per month included in your plans – and if you need to send more you can easily chat to us.

Our plans are based on organisation-wide usage, so it is dependent on the size of your organisation. We don’t offer per-user charges as they provide a disincentive for bringing more users on. Our pricing is on average 60% cheaper than Salesforce.

Whenever it is released by the Government. Any MP changes are usually done immediately, ABS data is updated monthly. We often update our data before official Government websites do.

Yes, SwiftFox integrates with Outlook so you can save emails directly against your contact profile in SwiftFox.  Teams integration is on our Product Roadmap.

No. We have our own email platform, built by our team and fully integrated. You can cancel your MailChimp subscription.

Yes, exporting data is straightforward through the ListBuilder and other features in SwiftFox. Once your subscription ends we provide you with all of your data before it is permanently erased from our system.

Our team will work with you on your initial import. We make this as easy as possible, you provide us your data, we tidy it up and import it into SwiftFox so it is ready for your Day 1.

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Yes – all your interactions can be restricted to just you or shared with groups

Yes, both contact records and features can be locked down to individuals or also groups you have created

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Your data is always stored in Australia, and it is hosted by Microsoft Azure – so you can be assured it is as secure as it could possibly be.

Only you have access to your data, it is not shared with any clients or sold. The only time our team would access your data is to assist with support requests having received permission from your team.

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No, we're all about giving you the storage capabilities you need to thrive! We have no limits on storage and we hope to keep it that way.

We love getting reviews from our valued clients. Just link us to the Google review and we'll give you a 5% discount for one whole month. Limited to 1 discount per month for a unique review.

Absolutely. We love to grow our community, and there is no higher compliment than a recommendation.

This type of commitment only makes sense when you use our platform for at least a year. You're welcome to reassess after 12 months - but after using SwiftFox and our incredible features, we're sure you'll want to stick around!

We’re always happy to do more training, answer any questions.

We want to minimise your costs as much as possible, so once we have had a look at your data situation, we will send you a preliminary quote. Any set up costs would be agreed upon at the start, based purely on how much data you have, and how long it takes to import it into our system. We’re very upfront and transparent with all our costs – and we’re proud of our competitive pricing! What we will never do is send you any surprise bills.

Absolutely. Chat to us today to find out how.

Yes and yes. We can work this out with you.

No, we're all about giving you the storage capabilities you need to thrive! We have no limits on storage and we hope to keep it that way.

At SwiftFox, we pride ourselves on helping the little guy. That's why we offer discounts Not-For-Profit organisations whenever we can. Reach out to us and see how we can help you grow today.

There isn't any! Unless, of course, you count our borderline obsession with data. But hey, it's our thing! In all seriousness, at SwiftFox we believe that CRMs should be more viable for more organisations.

We like to be just as thorough and involved with our clients as we are with our data. Our approach is personal and efficient, which helps organisations thrive.

Our plans are based on organisation-wide usage, so it is dependent on the size of your organisation. We don’t offer per-user charges as they provide a disincentive for bringing more users on.