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Overview
When looking for a CRM, many of our clients have considered Blackbaud, as it is one of the main players in the market. Both SwiftFox and Blackbaud are cloud-based SaaS not-for-profit platforms, that can have 10 or 10,000 users and enable you to undertake a range of actions with the data stored in them. As a newer player in the market, SwiftFox comes with a different philosophy to Blackbaud, which is the start of where differences emerge.
This page can help you understand both platforms and help educate your choice.
Comparing Features
With SwiftFox when you get started you won't need a third party ‘Implementation Partner' to get you set up – the SwiftFox team handle everything.
As part of our commitment to ensuring your success with SwiftFox, we recognise the importance of a hands-on onboarding process. We work closely with our clients during the initial stages of onboarding, collaborating with new clients to import data, configure customisations, and establish new user accounts and appropriate permissions.
Once the platform environment has been set-up and configured, our team will work closely with you to provide a comprehensive overview of the system & train your team. Any webinars or training sessions can be recorded and made available to your team for future reference.
Blackbaud set-up can be challenging as many users have found that they need to have some background knowledge about such software to be able to conduct the set-up process. We were unable to uncover information surrounding additional training or support which can be offered through their subscriptions.
SwiftFox hosts client data in secure data centres in Australia through Microsoft Azure, providing our clients with data sovereignty, safety, security and scalability. The SwiftFox team also operates under Australia’s only industry-legislated privacy code and is a member of the Australian Data and Insights Association (ADIA).
Blackbaud has various encryption mechanisms in place to ensure user data is safe. They also have a partnership with Microsoft and Azure to assist in safeguarding user information and data. Whilst data is stored on their own database, it is unclear as to where this data base is located.
SwiftFox features a beautifully simple user experience. Uncomplicated design is powerful. You, your boss, your intern, the new hire - everyone in your organisation should know how to use, and love using SwiftFox. And you should be able to work out how to use a feature with a few clicks. SwiftFox was built from the ground up in the social media age and our future focussed design principles make it simple to navigate. As a universal CRM, once you understand how to navigate one feature – you can navigate them all!
SwiftFox has everything you need in one platform. This is what makes it so powerful. So marvellously simple to use. You can take donations send emails, newsletters, coordinate events, create forms, manage your pipeline, send text messages, have phone calls, tick off your tasks, talk to your team - all from one place, and with one subscription.
Following initial set-up, organisations license SwiftFox on a subscription basis and our central development team take care of ensuring your platform is always updated and at the cutting edge of innovation.
Blackbaud’s features include fundraising tools such as ticketing, marketing and merchant services such as end-to-end payment processing.
SwiftFox is developed by The Red Fox Group, an Australian based data analytics company, and AI and analytics is in our DNA. AI can seem daunting, most users know it is a big deal, but can be confused as to how it can help. Our AI tools are powerful, yet deliberately simple. Help drafting an email and sending it when your users will open it. Providing real-time information of who is likely to renew or leave your organisation, who will donate, who will buy.
Blackbaud’s does not have an inbuilt AI tool, however, have recently launched the Intelligence for Good® initiative to make AI more accessible for fundraising based organisations through, for example, creating a personalised experience to online donors and automated creation of donation documents.
SwiftFox takes care of everything. As a SaaS platform, our team has a long-term development pipeline where we are continuously rolling out new features accessed by all our users. Clients can always submit suggestions for the product roadmap.
Blackbaud has a roadmap of releases and custom development is possible with Blackbaud, this requires organisations to hire an external development partner as additional cost.
SwiftFox has all the help you would expect from the big platforms – help guides, in-platform training, videos, live webinars, email updates. But we are also local, and we have a phone! IF you ever get stuck, you can speak to one of our team who can jump straight on a video call and help you out.
Blackbaud has online support networks in place for users to access across all hours of the day. They also have support via phone available during working hours. Blackbaud also have training programs which users can take part in either in a physical or remote location. Private training programs will use an organisation’s specific data, whereas classroom style programs provide more generalised training.
SwiftFox: What does it do?
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
Blackbaud
: What does it do?
BlackBaud is a cloud-based CRM which is aimed to address the needs of fundraising organisations.
It has features such as:
- Understanding donor and fundraiser profiles
- Multi-channel campaigns
- Tracking fundraising goals (and related KPIs)
Blackbaud does not currently have AI tools available to use, however have made it clear that they are working on introducing AI into their platform to automate certain tasks.
An Overview of SwiftFox Users
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
An Overview of
Blackbaud
Users
BlackBaud is a cloud-based CRM which is aimed to address the needs of fundraising organisations.
It has features such as:
- Understanding donor and fundraiser profiles
- Multi-channel campaigns
- Tracking fundraising goals (and related KPIs)
Blackbaud does not currently have AI tools available to use, however have made it clear that they are working on introducing AI into their platform to automate certain tasks.
Pricing
At SwiftFox, we believe in organisation wide access, so when you sign-on, everyone in your organisation has a SwiftFox account created. Blackbauds typically uses a version of cost per-user pricing. Our philosophy is that by creating organisation wide access, you are improving data security, and the outcome of your CRM. If everyone is working across platforms, you lose 360 data intelligence and increase the risk of team members sharing sensitive data.
Per user charging while it can appear affordable, often becomes expensive as you grow or add features or additional data capacity.
Blackbaud does not provide any information on their website regarding their pricing for the CRM they offer. To obtain such information, their team must be contacted directly, who will then provide the correct pricing based on the needs of the organisation.
Time to join SwiftFox? Making the jump is easy!
Get in touch and learn how easy it is to switch to SwiftFox, our team is available to help you every step of the way.
We don’t just tell you to export your data from your old system and figure it out yourself, we sit down and plan with you the most efficient migration process with minimal disruption.
And then a dedicated SwiftFox team member will take care of the transition, including help with set up and data importing if required. No third-party implementation provider required, just us!
