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Overview
When looking for a CRM, many of our clients have considered Monday.com’s CRM, as it is also a new player in the market. Both SwiftFox and Monday.com are cloud-based SaaS CRM platforms, that can have 10 or 10,000 users and enable you to undertake a range of actions with the data stored in them.
This page can help you understand both platforms and help educate your choice.
Comparing Features
With SwiftFox when you get started you won't need a third party ‘Implementation Partner' to get you set up – the SwiftFox team handle everything.
As part of our commitment to ensuring your success with SwiftFox, we recognise the importance of a hands-on onboarding process. We work closely with our clients during the initial stages of onboarding, collaborating with new clients to import data, configure customisations, and establish new user accounts and appropriate permissions.
Once the platform environment has been set-up and configured, our team will work closely with you to provide a comprehensive overview of the system & train your team. Any webinars or training sessions can be recorded and made available to your team for future reference.
Monday.com offers a simple set up process, with the main user having the ability to complete the basic set up.
They have a ‘Hands Off’ set up process, offering webinars and video tutorials to assist with the set up. In addition, users have access to community forum where a team member or another user can answer any questions or resolve issues which may arise. This means that personalised ongoing support is offered to a limited extent.
SwiftFox hosts client data in secure data centres in Australia through Microsoft Azure, providing our clients with data sovereignty, safety, security and scalability. The SwiftFox team also operates under Australia’s only industry-legislated privacy code and is a member of the Australian Data and Insights Association (ADIA).
Monday.com hosts its client data using various data centres operated by Amazon Web Services. These are in multiple locations across the United States and due to Monday.com operating on a cloud-based server, users do not have the ability to choose where their data is stored geographically. If a user requires further security and is on a basic plan, Monday.com does have this available in its higher plans.
SwiftFox features a beautifully simple user experience. Uncomplicated design is powerful. You, your boss, your intern, the new hire - everyone in your organisation should know how to use, and love using SwiftFox. And you should be able to work out how to use a feature with a few clicks. SwiftFox was built from the ground up in the social media age and our future focussed design principles make it simple to navigate. As a universal CRM, once you understand how to navigate one feature – you can navigate them all!
Monday.com has a simple interface which many will find easy to use. Monday.com does have limits on internal data storage which vary depending on the level of subscription, offering between 20GB - 1000GB of storage.
SwiftFox has everything you need in one platform. This is what makes it so powerful. So marvellously simple to use. You can send emails, newsletters, coordinate events, create forms, manage your pipeline, send text messages, have phone calls, tick off your tasks, talk to your team - all from one place, and with one subscription.
Following initial set-up, organisations license SwiftFox on a subscription basis and our central development team take care of ensuring your platform is always updated and at the cutting edge of innovation.
Monday.com’s features are extensive when compared to that of other CRMs. Some key features which are outlined on their website, are only available in its other platforms which users will need to purchase at an additional cost. For example, one feature that is only available at an additional cost is their roadmap planning. This provides organisations with the ability to track interactions with clients and members from pre to post purchase of their product or service. Such a feature is available through Monday Dev which is their software dedicated to research and development teams.
SwiftFox is developed by The Red Fox Group, an Australian based data analytics company, and AI and analytics is in our DNA. AI can seem daunting, most users know it is a big deal, but can be confused as to how it can help. Our AI tools are powerful, yet deliberately simple. Help drafting an email and sending it when your users will open it. Providing real-time information of who is likely to renew or leave your organisation, who will donate, who will buy.
Monday.com’s AI tool is called Monday AI and can be used for a range of tasks such as website building and generating emails. This tool is currently in the beta phase and only available for those who opt-in to the feature and only has limited capabilities.
SwiftFox takes care of everything. As a SaaS platform, our team has a long-term development pipeline where we are continuously rolling out new features accessed by all our users. Clients can always submit suggestions for the product roadmap.
Monday.com has a roadmap of releases which it frequently communicates to its users via email, webinars and also its website.
SwiftFox has all the help you would expect from the big platforms – help guides, in-platform training, videos, live webinars, email updates. But we are also local, and we have a phone! IF you ever get stuck, you can speak to one of our team who can jump straight on a video call and help you out.
Monday.com has various options in relation to support. Users can contact the support team by either email, live chat or requesting a call. Users overall have had positive experiences with the support team. However, if they wish to access more personalised support and ongoing training, this is only available in the Enterprise level subscription.
SwiftFox: What does it do?
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
Monday.com
: What does it do?
Monday.com is a software which specialises in project management capabilities but has recently attempted to manage all aspects of sales focused teams and organisations.
Monday.com allows organisations to:
- Manage sales and leads
- Conduct marketing activities
- Organise and track internal tasks and projects
Monday.com aims to provide all of the high-quality tools that sales-based organisations require to track crucial data and tasks.
In addition, it is developing an AI tool which can help automate tedious tasks.
An Overview of SwiftFox Users
SwiftFox is campaign software for organisations who talk to their audience at scale.
SwiftFox let you store contacts, send mass emails, texts, make calls, manage events, projects, pipelines, run surveys, take payments, and record interaction history
SwiftFox also has AI tools, that allow you to predict how individuals will likely behave….
- What interests them? Will they support you? Buy? Renew? Donate?
- When is the best time to email, given them a call, invite them to an event?
SwiftFox brings a level of campaign sophistication not readily available to organisations.
An Overview of
Monday.com
Users
Monday.com is a software which specialises in project management capabilities but has recently attempted to manage all aspects of sales focused teams and organisations.
Monday.com allows organisations to:
- Manage sales and leads
- Conduct marketing activities
- Organise and track internal tasks and projects
Monday.com aims to provide all of the high-quality tools that sales-based organisations require to track crucial data and tasks.
In addition, it is developing an AI tool which can help automate tedious tasks.
Pricing
At SwiftFox, we believe in organisation wide access, so when you sign-on, everyone in your organisation has a SwiftFox account created. Monday.coms typically uses a version of cost per-user pricing. Our philosophy is that by creating organisation wide access, you are improving data security, and the outcome of your CRM. If everyone is working across platforms, you lose 360 data intelligence and increase the risk of team members sharing sensitive data.
Per user charging while it can appear affordable, often becomes expensive as you grow or add features or additional data capacity.
Monday.com offers a pay per user subscription for ranges of team sizes, starting from a team of 3 users up to 200 plus users. However, these team sizes are not customisable. For example, if a team contains 45 members, they must pay the fee which is applicable to 50 members, as the options available are either 40 or 50 members.
Time to join SwiftFox? Making the jump is easy!
Get in touch and learn how easy it is to switch to SwiftFox, our team is available to help you every step of the way.
We don’t just tell you to export your data from your old system and figure it out yourself, we sit down and plan with you the most efficient migration process with minimal disruption.
And then a dedicated SwiftFox team member will take care of the transition, including help with set up and data importing if required. No third-party implementation provider required, just us!
SwiftFox and Monday.com Integration
We also know there are times when one part of your organisation may need Monday.com, while SwiftFox meets different requirements. That’s why we also offer a fast integration with Monday.com, powered by Zapier. Integration takes minutes to set up with our SwiftFox and Monday.com templates, and your data will start syncing immediately. This makes it possible for different teams in your organisation to use both platforms.