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Today we're diving into two way text messages in SwiftFox, which in simple terms means having the ability to have text conversations back and forth with your sweet Fox contacts. Now let's talk about why this feature matters. Sometimes you want to send broadcast messages to your contacts, which is a message sent in bulk containing information that doesn't require response.

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At other times, though, you'd love to get a response. This is called two way. In this tutorial, we're going to show you how to use the text message inbox, reply to messages, search, sort and filter your inbox and collaborate with colleagues. So let's get into it.

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Heading straight to the texts page. The first thing we see is our text inbox, which contains the history of all the text messages you have sent. Think of this like the text message inbox on your phone. It operates in the same way. In the inbox, you will find all the contacts you have sent messages to. To declutter the inbox, the default setting will only show you messages when you have received a response.

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You change this by toggling Hide Non-responses. The columns in the inbox show you the name of the contact who has received a message. Their number, the status of the message, who in your organisation is the stakeholder leader of that contact, and the latest activity with that contact. To hide any of these columns, click the icon and make your choices.

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When a contact applies to your message campaign, the status column will change to one new reply. To send a reply and start a conversation, just start typing in the compose box. It's that simple and make sure you keep an eye out for the character limit, which the text messages is 160 characters. You can of course use more than 160 characters. This would just increase the number of text message units being sent.

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Because the SwiftFox Text inbox operates like your phone. It can get busy very quickly. That's why we provide easy search, sort and filter options. Firstly, to search for a contact, enter their name in the search bar above the table. That will bring up a list of people who match that name. You can also filter your options so you only see contacts or messages that are important to you.

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To filter the inbox, click the filter icon and choose from your available filtering options, which include contacts, numbers and dates.

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You can also easily track any of the actions that come out of your text conversations by creating tasks. To create a task, click on the task icon in your contacts row and on the details you wish to save. And finally, you can leave any comments for your colleagues on any contact row in the inbox. To do so, just click on the comment icon and draft a message. And don’t forget you can tag other colleagues in your comment.

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So there you have it. The easy way to have text message conversations with your contacts is doing it directly in SwiftFox.