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Transform your conversations with SwiftFox’s AI powered call transcription and sentiment analysis. This powerful tool helps you capture every detail and understand the sentiment of your calls, making your communication more effective than ever.

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So ready? Let's explore how to use these features. First, let's break through how to make a call with transcription enabled. Open your call list and get your call underway.

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Making a call is simple. Select call with SwiftFox to connect to the VoIP service. Then select dial. Conduct the conversation as normal. During the call remember to ask permission to transcribe and then select the transcribe button. Once you wrap up SwiftFox works its magic to create your transcript and analyse the conversation. After your call, everything is stored in two places.

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The Global Activity Feed and your contacts profile. Here's how to find your call details. Go to the activity feed. Look for your call entry, where you'll see who made the call. Any forms completed, the transcript file and the sentiment rating. To see the full conversation, just select download. This makes it easy to review key points and keep accurate records.

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For quick overview here you can see an AI generated summary of your chat. Each call is assigned to sentiment rating, which provides insights into the tone and mood of the conversation. The sentiment will be classified as: Positive. The conversation had a constructive and upbeat tone. Neutral. The conversation was neutral, intolerant, with no strong positive or negative indicators. Negative.

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The conversation contained potentially negative sentiment. You'll spot these ratings right in the activity feed and on contact profiles.

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Want to see the bigger picture? Check out the sentiment column in your call list. Get an overall feel for your campaign and spot patterns across different conversations.

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There you have it. Now you know how to transcribe calls. get AI generated summaries, and track conversation sentiment with SwiftFox.

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These powerful tools help you capture every detail of your communications while gaining valuable insights into the tone and effectiveness of your conversations.

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So, ready to start analysing your calls? Give it a try and see how these features can help your team better understand and improve your interactions. Remember, every conversation is an opportunity to learn and grow.